Accepted Papers

Opening Session, 29th August, 10:30-11:00

  • Dirk Draheim, Daniel Jabornig, Peter Regner. Welcome to ITSMS 2011.

Mission-critical IT, 29th August, 11:00-12:00

  • Dirk Draheim. On the Design of IT Key Performance Indicators.
  • Christof Lutteroth, Gerald Weber. Going Paperless – On the Evaluation of Electronic Form Technologies.

ITSM Implementation, 29th August, 14:00-15:30

  • Jon Iden, Tom Eikebrokk. Understanding the ITIL implementation project. Conceptualization and Measurements.
  • Marko Jäntti. Improving Incident Management Processes in Two IT Service Provider Companies.
  • Didar Zowghi, Ava Bargi. Software versus IT Service: A Comparative Study of Selected Requirements Engineering Practices.

Trends in Cloud Computing, 29th August, 16:00-17:00

  • Marcus Spies. A Software Assurance Evidence Approach to Cloud Security.
  • Joan Navarro, José Enrique Armendáriz-Iñigo, Itziar Arrieta-Salinas, August Climent. Transactional Support in the Cloud – Taking Advantage of Classical Approaches.

Service Oriented-Architecture and ITSM, 30th August, 14:00-15:00

  • Sinisa Neskovic, Radovan Cvetkovic. Extending Feature Models with Deep Instantiation to Manage Complexity and Dynamism of Services.
  • Thomas Ziebermayr, Bernhard Freudenthaler. A Proposal for Anarchy in SOA Governance: Make Services, not Rules.

ITSMS Keynote, 30th August, 16:00-17:00

  • Dieter Kranzlmüller.

Closing Session, 30th August, 17:00-17:30

  • All ITSMS Participants. Open Space Discussion: Position Statements and Future Cooperation.
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